Your rights while getting help from ACC or Howden Care
While you’re receiving assistance from Howden Care or ACC you can help by:
- providing medical certificates that show the progress of your injury and/or fitness for work
- avoiding any activities that your medical certificate or health professional say you shouldn’t do
- taking part in appropriate treatment and rehabilitation if required
- contacting us if your circumstances or your contact details change
- going to your appointments, including assessments that we ask you to attend
- changing appointments in advance if you can’t make them.
How to make sure you get the right amount of weekly compensation
The amount of weekly compensation you receive depends on a number of things. We ask that you let us know:
- prior to doing any paid or unpaid work, or increasing your work hours
- if you have more than one job
- if you receive any money, such as payment for work done, a pay increase or holiday pay
- if you receive anything in place of income, such as work done for you, free board or petrol money.
If you have an individual rehabilitation plan
When preparing or updating your plan, you’re welcome to involve:
- your health professional, eg doctor or physio
- your People Leader
- a family member, friend or other representative.
Before signing your plan, you’re welcome to ask for independent advice.
Howden Care and ACC will always work with you to make sure your plan provides you with what you need. If you don’t feel that the plan is right for you and aren’t able to resolve it easily by talking with us, you can also apply for a formal review.
You’ll be responsible for:
- working with us to prepare and update your plan
- following your plan.
If you have any questions about your plan, simply talk to your case manager.
Relevant contact details are?
Howden Care
Telephone: 0508 333 999
Email: skycity@howdengroup.com
ACC
Telephone: 0800 101 996
Email: claims@acc.co.nz